Customer Service

Ticket Amendments and Cancellations

Train Tickets (UK)

You can call us on 0907 619 6613*. Our support team are available to take your call 7 days a week, from 8am until 10pm.

*Calls cost 51p per minute plus network extras, minimum charge of 51p. Mobiles may cost more. You must be over 18 and have the bill payers permission. This service is not affiliated with TheTrainLine.com where info may be available at no charge. Provider: A2B Telecom 08700469831 (NOT for trainline.com enquiries)

To discuss a booking already made, for security we can only discuss details of a booking, including cancellation or amendment of a ticket, with the owner of the card used to pay for the tickets.

UK Train Companies

Train companies details and areas

For all contact details of the UK train operating companies and websites (click on their logo)

Eurostar Train Tickets

Please call 08432 186 186

Opening hours

8am to 7pm Monday to Friday

9am to 5pm Saturday

9am to 5pm Sunday & UK Bank Holidays

Rail Europe Train Tickets and Rail Passes

Please call 08448 484 064

Opening hours

Mon - Fri - 9am - 7pm
Saturday - 9am - 6pm

Amtrak (USA)

Please call 00 1 215 856 7952 and have a copy of your e-ticket that was emailed to you at hand.

Unit A 35 Victoria Place, Airdrie, United Kingdom. ML6 9BU